Frequently Asked Questions

Frequently Asked Questions

Please browse the questions below or use the contact page for more information.

Frequently Asked Questions

DELIVERY INFORMATION

General Information – 

  • Delivery typically takes 2 to 3 Weeks within the US and Canada; and 3 to 5 weeks for UK and Europe
  • Shipping times for international countries can vary and we are not responsible for customs charges 
  • We use standard postal services to deliver orders, however, we reserve the right to use other courier/delivery companies from time to time

Dispatch Time – We always aim to dispatch orders promptly, but as a general guideline the following time scales apply:

  • Orders take from 2 to 3 days for processing
  • When a public/bank holiday disrupts postage then orders will be posted on the next available working day
  • IMPORTANT: For non-stock ordered items such as personalised infinity styles, these items are handmade and can take 15 or more working days for receipt
  • At exceptionally busy times it may take us slightly longer than usual to process orders. We will aim to keep customers informed of the progress of their orders and delivery during these circumstances may take up to a maximum of 30 days